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What is a heat pump?

A heat pump is a simple closed system that uses a working fluid (refrigerant) to extract free energy from the environment (ground, air, water or waste energy streams). The free energy is upgraded by using a compressor to allow us to create useful heat for hot water or space heating (eg. via radiators, underfloor heating or fan coils.)

Who are Daikin?

Daikin are the worlds largest dedicated heat pump and refrigerant manufacturer. Daikin are widely recognised as manufacturers of the most advanced energy efficient heat pump systems. Underpinning the Daikin Altherma range of heat pumps is Japanese engineering. 
Daikin Altherma is the brand name associated to the award winning and energy efficient air to water heat pump range.

Can a heat pump heat my house or property?

Yes. Heat pumps are excellent for heating any home or property. 
A heat pump system MUST be designed correctly. The Natural Energy Company employees and owners are heat/refrigeration engineers time served and trained with the full range of Daikin heat pumps. These skills are extremely important to ensuring that your investment in a heat pump is successful.
We can design systems that will heat all of the property, part of a property with a heat pump and conventional boiler  or a combined heat pump and solar thermal system.

Can a heat pump provide all my hot water needs?

Yes. The Daikin Altherma range of heat pumps can provide all hot water needs in a range of hot water tanks from 150 litres to 300 litres or modular thermal stores from 300 litres or 500 litres. The Daikin range of solar thermal panels will allow useful solar energy to be used for hot water or space heating.

Will a heat pump reduce my energy bills?

A heat pump from The Natural Energy Company will reduce your energy bills. Since 2006, our heat pump systems have been installed with dedicated meters to monitor actual energy consumption. Our annual maintenance contracts have allowed us to collect this data.
This unique data base we have collated demonstrates continued lower energy bills for our heat pump installations.

What is Coefficient of Performance? (COP)

The COP is a measurement of the efficiency performance of a heat pump. All Daikin equipment has a certified performance to the European standard BSEN14511. This is very important in terms of an independent verification of the performance of a heat pump. COP does not indicate the likely annual cost of operating the heat pump.

What is Seasonal Coefficient of Performance? (SCOP)

The SCOP is the calculation of the heat pump performance for your geographical location and altitude. All Daikin heat pumps are specified to the customer based on the nearest Met Office weather station to your location. This allows us to provide an estimate of the seasonal performance of all heat pump installations. The SCOP of a heat pump is the estimated annual cost of operating the heat pump.
All air source and ground source heat pump manufacturers should be able to provide this information to you.

Are ground source heat pumps more efficient that Daikin Altherma air source heat pumps?

For the Scottish climate, the answer is generally no; ground source heat pumps are NOT more efficient than Daikin Altherma heat pumps. 
The single most important considerations are location and design.
The temperate, mild/cool and wet Scottish climate is particularly suited to the Daikin Altherma heat pump systems. Coastal and low land scotland areas will generally favour the Daikin Altherma heat pumps when compared to ground source heat pump technology.
Daikin provide performance data based upon seasonal coefficients of performance (SCOP).
The SCOP of a heat pump determines the yearly energy bill for space heating and hot water.
All heat pump manufacturers should be able to provide seasonal performance data. The seasonal performance of the new range of Daikin Altherma can achieve seasonal performance efficiencies of up to 600%.

Is the Daikin Altherma more efficient than other air source heat pump systems?

For the Scottish climate, the answer is yes.
The majority of air source heat pumps are packaged heat pumps. This means that the heat pump takes the heating water out of the house, into the heat pump, and returns the heating water into the house to provide useful heat.
To avoid frost damage to the heat pump, antifreeze is required.
The use of antifreeze, and the heat loss outside of the property can result in sapping energy. 
Efficiency loss of 10-20% are common when compared to the Daikin Altherma.
For the Scottish climate, such performance loss is significant.
Daikin Altherma does not suffer from these issues because of the 'split' design where the outdoor heat pump and indoor heat exchanger are separated by refrigerant pipe work.

Why do we supply, design and install only Daikin Altherma heat pumps?

The Daikin Altherma has a proven level of efficiency and reliability that allows us to provide a comprehensive supply, design and install service.
The Natural Energy Company is a partner company of Space Air Daikin - Europe's largest independent Daikin distributor. This allows us to provide unrivalled technical and after sales support across the Daikin Altherma range of heat pumps.
The Natural Energy Company is Scotland's No1 expert, supplier, design, installation and maintenance/product support for the entire Daikin Altherma range of products.